Frequently Asked Questions (FAQs)
1. What is Tavas International Private Limited?
Tavas International Private Limited is a company specializing in the manufacturing of eco-friendly wall paints using cow dung. Our mission is to offer high-quality, sustainable alternatives to conventional paints, promoting a healthier environment and a greener planet.
2. How is your paint made using cow dung?
Our paints are created by processing cow dung through a specialized and eco-friendly method, combining it with natural ingredients to produce durable, non-toxic, and high-performance paints suitable for various applications.
3. Are your paints safe for use in homes and schools?
Yes, our paints are non-toxic and free from harmful chemicals, making them safe for use in homes, schools, offices, and other indoor spaces. They are also eco-friendly and contribute to a healthier indoor environment.
4. What are the benefits of using Tavas International paints?
Our paints offer excellent coverage, durability, and aesthetic appeal while being environmentally friendly. They help reduce waste, promote sustainability, and contribute to cleaner air quality in indoor spaces.
5. What color options are available?
We offer a wide range of colors and finishes to suit different preferences and design needs. You can explore our full color palette on our website or request a custom color match.
6. How do I place an order?
You can place an order through our website, by contacting our sales team at [Email Address], or by visiting one of our authorized retailers. We recommend checking the availability of the desired product and confirming your order details before making a purchase.
7. What is your return policy?
We accept returns within 5 days of purchase (bill generation), provided the product is unused, in its original packaging, and in the same condition as when you received it. Please refer to our Return and Refund Policy for detailed information.
8. Can I get a refund if I am not satisfied with the product?
Yes, if you are not satisfied with your purchase, you may be eligible for a refund under our Return and Refund Policy. Please initiate the return process within the specified time frame and ensure the product meets our return eligibility criteria.
9. Do you offer bulk discounts or special pricing for large orders?
Yes, we offer special pricing for bulk orders, contractors, and businesses. Please contact our sales team at [Email Address] or +91-1204320101 to discuss your specific needs and receive a custom quote.
10. How can I become an authorized distributor or retailer of your products?
If you are interested in becoming an authorized distributor or retailer of Tavas International products, please reach out to us at [Email Address] with your business details. Our team will review your application and provide you with the necessary information.
11. What is the estimated delivery time for orders?
Delivery times vary depending on your location and the shipping method selected. Generally, orders are processed within 2 to 3 business days, and shipping times range from 5 to 15 business days depending on your region/location and available logistics for your location/region.
12. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order through our courier partner’s website.
13. What should I do if my product arrives damaged?
If your product arrives damaged, please contact us immediately at [Email Address] with your order number and photos of the damage. We will work with you to resolve the issue, which may include sending a replacement or offering a refund (subjected to term and condition and policy)
14. Do you offer custom paint solutions?
Yes, we offer custom paint solutions tailored to your specific needs. Whether it’s a unique color, finish, or large-scale project, our team is ready to assist you. Please contact us to discuss your requirements.
15. How can I contact Tavas International for more information?
You can reach us via email at [Email Address], by phone at +91-1204320101, or through the contact form on our website. We’re here to help with any questions or concerns you may have.